What is DISPATCH?
DISPATCH is Union Studio’s quarterly subscription service. Every item is hand-picked and delivered to your door. Whether you’ve moved away from St. Louis, can’t make it to the shop as often as you would like, or want an ongoing way to support local handmade work, DISPATCH is for you.
How do you know what to send in my box?
After purchasing your subscription, fill out the DISPATCH Questionnaire on our website to give us a sense of your home, personal style, likes, dislikes, and so on. We will use your answers to help us select the items for your box. If you choose not to fill out the survey and leave it up to us, we will be happy to pick out a few of our favorite Union Studio pieces for you.
All items included in DISPATCH are pieces we love and carry in the shop. Boxes will not repeat items over the course of a year, though you may see a particular artist’s work more than once.
You can purchase DISPATCH at two different subscription levels. Boxes may include several items or one special piece, but the value of the pieces in the boxes will always be the same: $75 for Subscription Level 1 and $150 for Subscription Level 2.
SUBSCRIPTION LEVEL 1:
1 Quarter—$75 plus tax and shipping
4 Quarters— $275 plus tax and shipping
SUBSCRIPTION LEVEL 2:
1 Quarter— $150 plus tax and shipping
4 Quarters— $550 plus tax and shipping
What if I am giving Dispatch as a gift?
How kind of you! You’ll need to decide how often you want to send a box and at what level you want to subscribe. After you purchase, we will provide you with a DISPATCH Announcement— a charming pamphlet to give the recipient that explains their exciting gift.
Buying online? No problem— we also have e-versions of the DISPATCH Announcement.
As all work included in DISPATCH is handmade by local artists, the number of subscriptions available is limited. Don't wait too long; we’d hate for you to be disappointed.
Order and Delivery Dates
We will send DISPATCH boxes out in February, May, August, and November. We will always ship by the 5th of the month.
Here are the deadlines for ordering in 2017:
February 5, 2017 ship date—payment and completed survey due by Jan 15th.
May 5, 2017 ship date— payment and completed survey due by April 15th.
August 5, 2017 ship date— payment and completed survey due by July 15th.
November 5, 2017 ship date—payment and completed survey due by October 15th.
The Dispatch Questionnaire
The questionnaire is an important part of DISPATCH: it personalizes your box and helps ensure you will be fond of our selections. If you choose not to fill out the survey and leave it up to us, we will be happy to pick out the items for you.
DISPATCH by Union Studio has a flat delivery fee of $15 per quarter for Level 1 Subscriptions and $20 per quarter for Level 2 Subscriptions. This fee covers the cost of shipping and insurance on the items sent.
If you move, please notify us at least ONE WEEK before the ship date to ensure we send it to the correct address. If the box is sent back to the shop, you will be responsible for paying a second shipping fee. Union Studio is not responsible for packages sent to an outdated address. (DISPATCH is currently unavailable for international shipping.)
If you live in or near St. Louis and would prefer to pick up your gift box, we will waive the shipping fee. Boxes will be available for pick-up in the shop on the first day we are open after the 5th of the month.
As we have very limited storage, you must pick up your box within ONE month of the release date. If you do not pick it up, we will assume you don’t want it (how could you?!) and give the box to a Union Studio friend.
If something comes up that makes pick-up burdensome, please don’t hesitate to contact us. We will be happy to work with you to figure out the best solution.
Part of the fun of DISPATCH is the surprise. The pieces you receive in your box will not be available to return or exchange unless items are broken or defective in some way. It is our sincere hope all of the surprises will be good ones. In the event an item is not your cup of tea, hopefully you have an occasion or friend for whom it will be perfect.
DISPATCH by Union Studio WILL NOT auto-renew. Please be mindful of how many quarters you purchased. We would hate for you to expect a box and be disappointed when one doesn’t arrive.
While our online store is under construction, please call 314.771.5398 or email us at firstname.lastname@example.org to order. Thank you.